Last updated: 13 July 2026. How refunds, returns, and cancellations work at Zyniq Media — including a 48-hour cooling-off period on every new engagement.
Zyniq Media provides custom professional services — marketing, design, development, and software. We do not sell physical goods, so no physical returns apply. Because our work is bespoke and delivered as time and expertise, refunds are governed by the terms below. All fees and refunds are handled in Pakistani Rupees (PKR).
You may cancel any new engagement within 48 hours of payment and receive a full refund — even if we have already begun preliminary work — provided no completed deliverable has been handed over to you. This applies to every new project and to the first month of a new retainer. The only exclusion is advertising spend already placed with third-party platforms (see section 6), which we cannot recover once it has run.
If you cancel before any work has started, you receive a full refund of everything paid, with no deduction and no time limit.
Our project work is typically billed 50% up front and 50% on delivery. The up-front deposit reserves your slot in our production schedule and funds discovery and initial work. Once work has commenced and the 48-hour cooling-off period has passed, the deposit is non-refundable.
If you cancel mid-project, you are billed only for work completed and delivered up to the cancellation date. Any balance you have paid beyond that value is refunded to you.
Retainers are billed in advance and run month-to-month. Either party may cancel by giving 30 days’ written notice by email to [email protected]. Fees for the current billing month and the notice period are non-refundable, because your capacity has already been reserved in our schedule. No further months will be billed after the notice period ends.
Money paid to advertising platforms (Meta, Google, TikTok, and similar) on your behalf is passed through directly to those platforms and cannot be refunded by us once it has been spent. Any unspent advertising budget we are still holding is returned to you in full.
Work that has been completed, delivered, and accepted is non-refundable. This includes published websites, delivered creative and video, and shipped software.
If we fail to deliver the scope agreed in your engagement letter, tell us. We will first work to put it right at no additional cost. If we cannot, we will agree a fair partial or full refund for the affected portion of the work, assessed case by case and in good faith.
Email [email protected] with your invoice number and the reason for your request. We acknowledge every request within 2 business days and resolve it within 10 business days.
Approved refunds are issued in PKR to the original payment method. Once processed, funds typically reach you within 7–10 business days, depending on your bank or card issuer.
Please contact us before raising a chargeback with your bank. Nearly every dispute is resolved faster and more fully by talking to us directly, and we are always happy to walk you through the work that has been delivered.
Zyniq Media
3rd Floor, 39-C Zulfiqar Commercial Street 3, Phase 8, DHA, Karachi, 75500, Pakistan
Email: [email protected]
Phone: (021) 371 23294
Mobile: +92 320 0995465
This policy should be read alongside our Terms of Service and Privacy Policy.